Shift Lead: Own the Night—Lead, Bake & Delight

Insomnia Cookies; Raleigh (NC); On-site; USD 19,000 - 25,000; Part time

Benefits offered by this job

Flexible part-time schedules

Pay-on-Demand

Paid vacation and sick time off

Interactive training & mentorship

Pet insurance

Growth opportunities

Employee discount and cookies

Job summary

Insomnia Cookies in Raleigh, NC is hiring a Shift Leader to steer daily bakery operations at our Hillsborough St location. You will lead a cookie crew, ensure top-notch customer service, and manage shifts, production flow, and cash handling with a hands-on leadership style.

Qualifications include 1+ year in customer service, POS experience, and strong communication. This role emphasizes a friendly, proactive approach and the ability to lift up to 40 lbs. 18+ and US work authorization required.

Qualifications

• At least 1 year of customer service experience.
• Experience with POS systems.
• Strong communication and people skills.
• Outgoing, friendly, patient demeanor.

Responsibilities

• Provide excellent customer service and quality products to all guests throughout their experience within our bakeries.
• Support store leadership by maintaining operations during your shift, communicating pertinent information, monitoring production efficiency, and coaching team members.
• Prioritize and delegate tasks for baking, cashiering, packaging, and cleaning while leading the cookie crew team.
• Support and work alongside the Cookie Crew.
• Provide a safe, clean working environment and adhere to safe food handling practices.
• Manage cash handling and deposits.

Skills

Customer service

Team leadership

Communication

Time management

Lifting

Tools

Point of Sale systems

Job description

Insomnia Cookies in Raleigh, NC is hiring a Shift Leader to steer daily bakery operations at our Hillsborough St location. You will lead a cookie crew, ensure top-notch customer service, and manage shifts, production flow, and cash handling with a hands-on leadership style.

Qualifications include 1+ year in customer service, POS experience, and strong communication. This role emphasizes a friendly, proactive approach and the ability to lift up to 40 lbs. 18+ and US work authorization required.