Shift Leader: Own the Night & Lead the Bakery Team

Insomnia Cookies; Charlotte (NC); On-site; USD 17,000 - 22,000; Part time

Benefits offered by this job

Flexible hours

Pay-on-Demand

Paid vacation

Training & mentorship

Pet insurance

Job stability

Growth opportunities

Fun team environment

Employee discount

Free cookies

Job summary

Insomnia Cookies Downtown Charlotte is seeking a Shift Leader to oversee day or night operations at 210 E. Trade Street, #B-224, Charlotte, NC 28202. You will lead the cookie crew, ensure great guest experiences, manage shift tasking, and uphold food safety standards.

The role emphasizes hands-on baking, customer interaction, and driving team performance in a fast-paced bakery environment. Flexible part-time schedules and growth opportunities are offered.

Qualifications

• 1 year of customer service experience is required.
• Experience using Point of Sale systems is required.
• Excellent communication and time management are essential.
• Outgoing, friendly, patient demeanor with a results-focused mindset.
• Ability to lead by example and motivate others.

Responsibilities

• Provide exceptional customer service and high-quality products to guests.
• Support store leadership by managing shift operations and communicating important information.
• Prioritize and delegate tasks for baking, cashiering, packaging, and cleaning while leading the crew.
• Collaborate with the Cookie Crew to ensure smooth shift flow.
• Maintain a safe, clean working environment and adhere to food safety practices.
• Manage cash handling and deposits.

Skills

Customer service

Communication

Time management

People skills

Leadership

Detail oriented

Motivates others

Team collaboration

Tools

POS systems

Cash handling

Job description

Insomnia Cookies Downtown Charlotte is seeking a Shift Leader to oversee day or night operations at 210 E. Trade Street, #B-224, Charlotte, NC 28202. You will lead the cookie crew, ensure great guest experiences, manage shift tasking, and uphold food safety standards.

The role emphasizes hands-on baking, customer interaction, and driving team performance in a fast-paced bakery environment. Flexible part-time schedules and growth opportunities are offered.