Shift Lead - Cookies & Customer Care Captain

Insomnia Cookies; Chapel Hill (NC); On-site; USD 17,000 - 22,000; Part time

Benefits offered by this job

Flexible part-time schedules

Paid vacation and sick time

Training & mentorship

Employee discount & free cookies

Pet insurance

Growth opportunities

Fun team environment

Job summary

Insomnia Cookies is hiring a Shift Leader for our Chapel Hill store at 145 E Franklin St. You will captain the night-day shift, oversee operations, bake, take orders, and lead the Cookie Crew while delivering exceptional guest experiences.

The role emphasizes hands-on leadership, training, and maintaining a fun, productive environment. Requires 1+ year in customer service, strong communication, and the ability to lift up to 40 lbs. Part-time hours available.

Qualifications

• At least 1 year of customer service experience.
• Strong communication and people skills.
• Ability to lead by example and train others.
• Comfort with handling cash and deposits.
• Ability to work in a fast-paced bakery environment.

Responsibilities

• Provide excellent customer service and high-quality products to guests.
• Support store leadership by running shift operations and training team members.
• Prioritize tasks for baking, cashiering, packaging and cleaning while leading the crew.
• Collaborate with Cookie Crew and other staff to maintain smooth operations.
• Maintain a safe, clean work environment and follow food safety practices.
• Manage cash handling and deposits during your shift.

Skills

Customer service

Leadership

Communication

Time management

People skills

Cash handling

Team motivation

Tools

POS systems

Job description

Insomnia Cookies is hiring a Shift Leader for our Chapel Hill store at 145 E Franklin St. You will captain the night-day shift, oversee operations, bake, take orders, and lead the Cookie Crew while delivering exceptional guest experiences.

The role emphasizes hands-on leadership, training, and maintaining a fun, productive environment. Requires 1+ year in customer service, strong communication, and the ability to lift up to 40 lbs. Part-time hours available.