Front-End Team Lead: Customer Experience & Ops

ZippyApp - Recruitment Marketing; Athens (AL); On-site; USD 42,000 - 60,000; Full time

Job summary

ZippyApp - Recruitment Marketing is seeking a Front-End Manager who will supervise all front-end staff and perform administrative tasks assigned by the store manager.

The role oversees daily workflow, schedules staff, and leads the store in corporate programs and policies. It requires exceptional customer service and managerial skills, plus strong communication, organization, and delegation abilities. A High School Diploma and retail experience are required.

Qualifications

• Exceptional customer service and managerial skills.
• Excellent verbal and written communication skills.
• Excellent organizational and time-management skills.
• Ability to prioritize tasks and to delegate them when appropriate.
• High School Diploma or Equivalent.
• At least one year of experience in a retail environment, preferably in customer service, with increasing levels of responsibility.

Responsibilities

• Oversee the daily workflow of the front-end staff.
• Schedules staff to ensure efficient customer service.
• Lead the store in all corporate assigned programs and policies.
• Recommends discipline and termination of employees by partnering with their Store Management as needed and in accordance with policy.
• Ensures consistent, efficient, pleasant customer experiences; resolves any customer service issues, complaints, or requests.
• Assist the store manager with the weekly workbook and other paperwork as assigned.
• Continually trains and supports front-end staff and cash office procedures.
• Responsible for all front-end ordering, stocking and merchandising.
• Maintain safety, cleanliness, and attractiveness of the front-end, bathrooms and parking lot.
• Ensures all front-end supplies and Ice are full.
• Performs other related duties as required.

Skills

Customer service

Managerial skills

Verbal communication

Written communication

Time management

Delegation

Education

High School Diploma or Equivalent

Retail experience (1 year)

Job description

ZippyApp - Recruitment Marketing is seeking a Front-End Manager who will supervise all front-end staff and perform administrative tasks assigned by the store manager.

The role oversees daily workflow, schedules staff, and leads the store in corporate programs and policies. It requires exceptional customer service and managerial skills, plus strong communication, organization, and delegation abilities. A High School Diploma and retail experience are required.