Shift Lead - Kitchen, Customer Service & Ops

Yoshinoya America, Inc.; Maywood (CA); On-site; USD 42,000 - 54,000; Full time

Job summary

Yoshinoya America, Inc. in Maywood, California is seeking a results-oriented restaurant supervisor to lead daily food preparation, cooking, plating, cashiering and guest relations, while supporting the General Manager.

This role requires prior restaurant management experience and excellent English communication. The position emphasizes staff training, shift supervision, adherence to FIFO, safety, and high standards of cleanliness and customer service.

Qualifications

• High School graduate or equivalent.
• Previous restaurant management/supervisory experience.

Responsibilities

• Participates daily in food preparation, cooking, plating, cashiering and guest relations while intermittently supervising and directing others, in the absence of the General Manager and Assistant Manager.
• Serves as back up to crew members and covers breaks as needed.
• Ensures that all food and beverages are made and presented according to Yoshinoya specifications, procedures, and safe handling requirements.
• Completes reports as directed by the General Manager.
• Follows proper merchandise storage procedures, including labeling procedures.
• Responds to customer complaints per company policy, contacting management when refunds are necessary.
• Effectively trains the staff, and monitors activities throughout the shift, providing consistent feedback.
• Ensures all orders are quickly put away and all items are rotated based upon FIFO (first in/first out) method.
• Ensures all cash handling and procedures are consistently enforced.
• Ensures the restaurant is clean and that all machinery is properly functioning.
• Ensures a safe work environment, reporting any injuries as they occur.
• Monitors and verifies change funds.
• Communicates effectively with staff and management.
• Assists GM placing coin orders, makes multiple cash drops, counts sales, and makes deposits into the double lock safe for the armored car carrier.
• Attends in-house seminars.

Skills

English fluency

Read & write basics

Customer communication

Cash handling math

Follow procedures

Staff interaction

Education

High School diploma or equivalent

Job description

Yoshinoya America, Inc. in Maywood, California is seeking a results-oriented restaurant supervisor to lead daily food preparation, cooking, plating, cashiering and guest relations, while supporting the General Manager.

This role requires prior restaurant management experience and excellent English communication. The position emphasizes staff training, shift supervision, adherence to FIFO, safety, and high standards of cleanliness and customer service.