Shift Lead: Inspire Teams, Elevate Guest Experience

Bagel Brands; Appleton (WI); On-site; USD 19,286 - 24,796; Full time

Job summary

Caribou Coffee Appleton is seeking a Shift Leader to guide the store in partnership with the General Manager or Assistant General Manager. You will set clear goals, oversee daily operations, and ensure the team delivers exceptional guest experiences while upholding brand standards.

This role emphasizes coaching, training, and managing shifts, with responsibilities including completing administrative tasks, inventory, deposits, and maintaining a welcoming, high-energy environment for both guests

Qualifications

• Must have at least 1 year of leadership or frontline experience.
• Ability to work early mornings, evenings, weekends, or holidays.
• Must be at least 18 years old.

Responsibilities

• Lead shifts with focus on team engagement and guest satisfaction.
• Ensure SOPs and quality standards are followed consistently.
• Coach and develop team members with feedback on performance.
• Train staff on role responsibilities, product knowledge, and promotions.

Skills

Leadership experience

Customer service

Team management

Education

High school diploma or GED

Job description

Caribou Coffee Appleton is seeking a Shift Leader to guide the store in partnership with the General Manager or Assistant General Manager. You will set clear goals, oversee daily operations, and ensure the team delivers exceptional guest experiences while upholding brand standards.

This role emphasizes coaching, training, and managing shifts, with responsibilities including completing administrative tasks, inventory, deposits, and maintaining a welcoming, high-energy environment for both guests