Shift Lead: Inspire Guests, Coach Team, Drive Growth

New City Microcreamery; Hudson (MA); On-site; USD 18,000 - 26,000; Full time

Benefits offered by this job

Pay rate: $16 to start, plus tips

Job summary

New City Microcreamery is seeking an aspiring Shift Lead to join our year-round, full-time team in Hudson, MA. You’ll supervise Front of House operations, manage opening and closing duties, and mentor scoopers to deliver exceptional guest experiences.

As a pivotal member of a fast-paced dessert shop, you’ll handle transactions, protect assets, and drive profit while ensuring memorable moments for guests through upselling and top-notch service.

Qualifications

• Hands-on experience in a high-volume, fast-paced environment.
• Mentoring and training prowess.
• Communication skills for conflict resolution and team direction.
• Strong attention to detail; familiarity with Restaurant365, Toast, and Paycom to streamline processes.

Responsibilities

• Supervising Front of House operations.
• Opening and closing the shop.
• Handling transactions and deposits.
• Mentoring scoopers.
• Creating waffle cone masterpieces.
• Maintaining the shop's allure.
• Engaging guests and making them feel cherished.
• Protecting company assets and ensuring profit maximization.
• Upselling and adding value to the guest experience.

Skills

High-volume environment

Mentoring

Training

Communication

Conflict resolution

Team leadership

Attention to detail

Tools

Restaurant365

Toast

Paycom

Job description

New City Microcreamery is seeking an aspiring Shift Lead to join our year-round, full-time team in Hudson, MA. You’ll supervise Front of House operations, manage opening and closing duties, and mentor scoopers to deliver exceptional guest experiences.

As a pivotal member of a fast-paced dessert shop, you’ll handle transactions, protect assets, and drive profit while ensuring memorable moments for guests through upselling and top-notch service.