Part-time Shift Lead - Fast-Paced Ice Cream Shop Mentor

New City Microcreamery; Hudson (MA); On-site; USD 22,000 - 28,000; Part time

Benefits offered by this job

Starting pay $16/hr

Tip income possible

Job summary

New City Microcreamery in Hudson or Sudbury is seeking a part-time Shift Lead to supervise Front of House operations, mentor scoopers, and manage opening or closing duties.

Availabilities include 11am–4pm or 6pm, and evening shifts, with 2–5 shifts per week across weekdays, weekends and holidays. This role requires strong leadership in a high-volume environment and a passion for guest experience.

Qualifications

• Hands-on experience in a high-volume, fast-paced environment.
• Mentoring and training prowess.
• Communication wizardry for conflict resolution and team direction.
• Strong attention to detail in daily operations.

Responsibilities

• Oversee Front of House operations.
• Mentor and train scoopers.
• Open and/or close the shop.
• Handle transactions and deposits.
• Create waffle cone masterpieces.
• Maintain the shop's allure and guest experience.
• Engage guests and make them feel cherished.
• Protect company assets.
• Add value to the guest experience.

Skills

High-volume environment

Staff mentoring

Conflict resolution

Cash handling

Shift supervision

Customer service

Tools

Restaurant365

Toast

Paycom

Job description

New City Microcreamery in Hudson or Sudbury is seeking a part-time Shift Lead to supervise Front of House operations, mentor scoopers, and manage opening or closing duties.

Availabilities include 11am–4pm or 6pm, and evening shifts, with 2–5 shifts per week across weekdays, weekends and holidays. This role requires strong leadership in a high-volume environment and a passion for guest experience.