shift leader

MILKCRAFT; West Hartford (CT); On-site; USD 22,000 - 32,000; Part time

Job summary

Milkcraft is seeking a Shift Leader in West Hartford to help run daily operations and deliver exceptional guest experiences. You’ll supervise and support team members, handle opening/closing duties, and uphold food safety standards while maintaining a positive, fast-paced environment.

Ideal candidates have at least 1 year of leadership experience, strong communication, and a customer-first mindset, with flexibility for evenings and weekends.

Qualifications

• At least 1 year of experience in a leadership or supervisory role, preferably in the food service or retail industry.
• Strong communication and interpersonal skills to lead and inspire your team.
• Ability to multitask and stay organized in a fast-paced environment.
• Customer-first attitude and a commitment to creating memorable experiences for guests.
• Flexibility to work a variety of shifts, including evenings and weekends.

Responsibilities

• Oversee and support team members during your shift to ensure excellent customer service.
• Maintain a positive and productive work environment by motivating and guiding your team.
• Handle opening and/or closing duties, including cash handling and inventory checks.
• Assist in ensuring food safety and cleanliness standards are met at all times.
• Tackle any challenges that arise during your shift with a cool head and a problem-solving mindset.

Skills

Leadership experience

Communication skills

Interpersonal skills

Multitasking

Customer focus

Flexibility

Job description

Lead the Way as a Shift Leader at Milkcraft - West Hartford!

Are you passionate about delivering exceptional customer experiences and ready to take the next step in your career? At Milkcraft - West Hartford, we’re more than just an ice cream shop—we’re a community hub where creativity, quality, and fun come together. We’re looking for an enthusiastic and motivated Shift Leader to join our team and help ensure every shift runs smoothly.

What You'll Do as a Shift Leader

As a Shift Leader, you’ll play a key role in keeping our store operations running like clockwork. Here’s what your day-to-day will look like:

• Oversee and support team members during your shift to ensure excellent customer service.
• Maintain a positive and productive work environment by motivating and guiding your team.
• Handle opening and/or closing duties, including cash handling and inventory checks.
• Assist in ensuring food safety and cleanliness standards are met at all times.
• Tackle any challenges that arise during your shift with a cool head and a problem-solving mindset.

What We’re Looking For

To thrive in this role, you’ll need:

• At least 1 year of experience in a leadership or supervisory role, preferably in the food service or retail industry.
• Strong communication and interpersonal skills to lead and inspire your team.
• A knack for multitasking and staying organized in a fast-paced environment.
• A customer-first attitude and a commitment to creating memorable experiences for our guests.
• Flexibility to work a variety of shifts, including evenings and weekends.

Why Join Milkcraft - West Hartford?

At Milkcraft, we pride ourselves on fostering a welcoming and collaborative environment where every team member feels valued. As a Shift Leader, you’ll have the opportunity to grow your leadership skills while working with a team that’s passionate about serving up smiles (and some of the best ice cream around!).