Shift Lead / Events Coordinator - Full Time Year Round

Ontario Trillium Foundation; Hudson (MA); On-site; USD 23,000 - 29,000; Full time

Benefits offered by this job

Pay rate: $17 to start, plus tips

Daytime shifts available

Job summary

New City Microcreamery is seeking a full-time Shift Lead and Events Coordinator to oversee Front of House, open/close the shop, manage transactions, and mentor staff. You will lead guest experiences, maintain the shop’s allure, and drive profitable operations while coordinating catering events and weddings.

Daytime shifts are available, with 4–6 shifts per week (32–40 hours). Starting pay is $17/hour plus tips, with opportunities to contribute to growth as the team expands.

Qualifications

• Hands-on experience in a high-volume, fast-paced environment.
• Mentoring and training prowess.
• Communication skills for conflict resolution and team direction.
• Strong attention to detail when using systems like Restaurant365, Toast, and Paycom.

Responsibilities

• Supervising Front of House operations.
• Opening and closing the shop.
• Handling transactions and deposits.
• Mentoring scoopers.
• Creating waffle cone masterpieces.
• Maintaining the shop's allure.
• Engaging guests and making them feel cherished.
• Protecting assets and maximizing profit.
• Upselling and adding value to guest experience.
• Assist operations manager in booking catering events.
• Negotiate pricing and offerings for catering.
• Direct catering events to maximize customer satisfaction.
• Cater Weddings, Graduations, Corporate events, and more.
• Provide exceptional service for life's special moments.

Skills

High-volume environment

Mentoring

Communication

Attention to detail

Tools

Restaurant365

Toast

Paycom

Job description

Here at New City Microcreamery, we feel that above all else, it's the people that matter most. We believe in people because once upon time people believed in us. Our incredible staff are the crown jewels of New City and we're looking for an aspiring leader to join our team full-time year-round as a Shift Lead and Events Coordinator. As we grow and expand into new locations, this could be where your growth story begins!

Your playground:

• Supervising Front of House operations

• Opening and closing the shop

• Handling transactions and deposits

• Mentoring scoopers

• Creating waffle cone masterpieces

• Maintaining the shop's allure

• Engaging guests and making them feel cherished

• Protecting company assets and ensuring profit maximization

• Upselling and adding value to the guest experience

Events:

• Assist operations manager in booking catering events and negotiating pricing and offerings

• Direct catering events to ensure maximum customer satisfaction

• Cater Weddings, Graduations, Corporate events and SO MUCH MORE!!!

• Provide exceptional service for life's most special moments

Requirements:

• Hands-on experience in a high-volume, fast-paced environment

• Mentoring and training prowess

• Communication wizardry for conflict resolution and team direction

• Strong attention to detail. We use Restaurant365, Toast, and Paycom to streamline processes.

Your schedule:

• 4-6 Shifts per week, 32-40 hours/week.

• Daytime shifts available

• Weekends and holidays

As for the perks:

• Pay rate: $17 to start, plus tips (Tip game strong, adding $6-$10/hour extra to your pocket - varies by location)

• Love dessert, great company, and unforgettable experiences? This is your moment- apply today!