Shift Lead — People-First Front-of-House Leader
New City Microcreamery
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Job summary
New City Microcreamery in Arlington, MA is seeking a full-time Shift Lead to guide daily operations and guest experiences. You will lead Front of House on shift, open and close the shop, manage transactions, and support growth across locations.
The role emphasizes leadership, training, and clear communication. Experience in fast-paced environments, comfort with Restaurant365, Toast, and Slack, and a passion for ice cream help you thrive; weekend availability preferred, 20-25 hours weekly, at $16
Qualifications
- Experience in a fast-paced, high-volume environment.
- Strong leadership, training, and communication skills.
- The ability to stay organized and detail-oriented.
- Comfort using systems like Restaurant365, Toast, and Slack (training will be provided).
Responsibilities
- Leading Front of House operations and setting the tone on shift.
- Opening and closing the shop.
- Handling transactions, cash, and deposits.
- Training, mentoring, and supporting scoopers.
- Making waffle cones and keeping the shop looking its best.
- Creating welcoming, memorable experiences for every guest.
- Upholding company standards, protecting assets, and supporting profitability.
- Confidently upselling and adding value to the guest experience.
Skills
Tools
Job description
New City Microcreamery in Arlington, MA is seeking a full-time Shift Lead to guide daily operations and guest experiences. You will lead Front of House on shift, open and close the shop, manage transactions, and support growth across locations.
The role emphasizes leadership, training, and clear communication. Experience in fast-paced environments, comfort with Restaurant365, Toast, and Slack, and a passion for ice cream help you thrive; weekend availability preferred, 20-25 hours weekly, at $16
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