Shift Lead: Hospitality Leader & Team Builder

Blank Street, Inc.; New York (NY); On-site; USD 25,000 - 32,000; Full time

Benefits offered by this job

Barista accreditation and training

Tenure-based paid time off

Sick time

1.5x pay on select holidays

Complimentary coffee and treats

Free Blank Street swag

Job summary

Blank Street, Inc. is hiring a Shift Lead to drive guest experiences and team performance. You will manage shift operations, coach Baristas on drink quality and technique, and ensure smooth daily workflow.

You will lead by example, maintain standards, train new hires, and advocate hospitality excellence in a fast‑paced cafe environment. This role anchors store success and guest satisfaction.

Qualifications

• 1 year+ of experience in a customer service leadership role (e.g. Shift Leader, Shift Supervisor, Key Holder)
• Strong hospitality mindset and people‑oriented leadership
• Clear communication and teamwork in fast‑paced environments

Responsibilities

• Explain menu and guide customers to drinks per standard recipes.
• Open/close store and run shift with checklists and duties.
• Coach teammates on recipes, technique and latte art.
• Lead customer experience: greet customers and resolve issues on the floor.
• Maintain cleanliness and presentation standards and run daily checks.
• Train new hires and support peers during shifts.

Skills

People leader

Hospitality

Team player

Reliability

Detail‑oriented

Eager to learn

Job description

Blank Street, Inc. is hiring a Shift Lead to drive guest experiences and team performance. You will manage shift operations, coach Baristas on drink quality and technique, and ensure smooth daily workflow.

You will lead by example, maintain standards, train new hires, and advocate hospitality excellence in a fast‑paced cafe environment. This role anchors store success and guest satisfaction.