Shift Lead: Coffee Service & Team Coach

Blank Street, Inc.; New York (NY); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Barista accreditation and training

Tenure-based paid time off

Sick time

1.5x pay on select holidays

Complimentary coffee and treats onhift

Free Blank Street swag

Job summary

Blank Street, Inc. is seeking a Shift Lead to drive daily operations and elevate guest experiences. You will lead the team on the floor, ensure smooth service, and model high standards for drinks and hospitality.

You will coach Baristas, manage shift open/close, and handle customer issues with care. The role requires 1+ year in customer-service leadership and a passion for teamwork in a fast-paced environment.

Qualifications

• At least 1 year of experience in a customer service leadership position (e.g. Shift Leader, Shift Supervisor, Key Holder) in hospitality, coffee or beverage.
• Strong people leadership and communication skills.
• Ability to maintain high standards of hospitality and operation during fast-paced shifts.

Responsibilities

• Lead by example on the shop floor and coach Baristas on recipes and service standards.
• Open and close the store, manage shift plans, and keep the line moving during peak periods.
• Handle customer issues on the spot and elevate when needed to the GM.
• Maintain cleanliness and presentation standards and provide timely feedback to peers.
• Train new hires and support team with positive energy and teamwork.

Skills

People leader

Hospitality mindset

Team player

Calm under pressure

Attention to detail

Willing to learn

Job description

Blank Street, Inc. is seeking a Shift Lead to drive daily operations and elevate guest experiences. You will lead the team on the floor, ensure smooth service, and model high standards for drinks and hospitality.

You will coach Baristas, manage shift open/close, and handle customer issues with care. The role requires 1+ year in customer-service leadership and a passion for teamwork in a fast-paced environment.