Lead Barista & Shift Coach

Blank Street, Inc.; Philadelphia (Philadelphia County); On-site; USD 21,000 - 26,000; Full time

Benefits offered by this job

Barista accreditation and training

Tenure-based paid time off

Sick time

1.5x pay on select holidays

Complimentary coffee and treats onhift

Free Blank Street swag

Job summary

Blank Street, Inc. is seeking a Shift Lead to help bring our mission to life on the floor. You’ll lead by example, ensure smooth operations during your shift, and create an environment where customers and Baristas feel valued.

You’ll coach peers, open and close the store, manage the shift plan, keep the counter organized, and uphold cleanliness and safety standards. Your energy sets the tone for service during peak hours.

Qualifications

• At least 1 year of experience in a customer service leadership position (e.g. Shift Leader, Shift Supervisor, Key Holder), preferably in hospitality, coffee, or beverage.

Responsibilities

• Be our Ultimate Product Master: explain menu, showcase product knowledge, and coach peers on recipes and latte art.
• Run the Shift: open/close store, batch ingredients, and keep the line moving during peak times.
• Lead the Customer Experience: greet customers, personalize service, and resolve issues on the spot.
• Keep the Store Sharp: maintain cleanliness, safety checks, and address any issues quickly.
• Lift your Team: train new hires and support peers with positive energy and collaboration.

Skills

People leader

Hospitality

Team player

Calm under pressure

Attention to detail

Eager to learn

Job description

Blank Street, Inc. is seeking a Shift Lead to help bring our mission to life on the floor. You’ll lead by example, ensure smooth operations during your shift, and create an environment where customers and Baristas feel valued.

You’ll coach peers, open and close the store, manage the shift plan, keep the counter organized, and uphold cleanliness and safety standards. Your energy sets the tone for service during peak hours.