Shift Lead - Elevate Guest Experience & Team Growth

Scooters Coffee - Hartford 2109; Town of Hartford (WI); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Leadership growth

Flexible scheduling

Coffee perks

Job summary

Hart Family Coffee is seeking a Shift Lead to drive customer experience, run smooth operations, and develop a high-performing team. You will model the brand standards, mentor baristas, and support Store Leader in daily duties.

Ideal candidates are energetic, reliable, and capable of managing busy periods while maintaining quality and service. This role offers opportunities for leadership growth and a dynamic cafe environment.

Qualifications

• Available for 25+ hours per week.
• Passion for people and leadership.
• Willingness to master brand recipes and techniques.
• Strong communication and teaching skills.
• Ability to work cooperatively in a team environment.
• Excellent problem-solving skills and attention to detail.
• Dependability, integrity, and adaptability.
• Energetic, fast-paced, flexible work style.
• Desire to grow with a rapidly expanding company.

Responsibilities

• Lead the Customer Experience by ensuring a consistent, high-quality guest experience.
• Execute brand recipes and techniques with precision and consistency.
• Resolve customer concerns with positivity and professionalism.
• Lead the team to deliver an Amazing experience every shift.

Skills

Leadership

Customer service

Communication

Team training

Problem solving

Tools

POS system

Job description

Hart Family Coffee is seeking a Shift Lead to drive customer experience, run smooth operations, and develop a high-performing team. You will model the brand standards, mentor baristas, and support Store Leader in daily duties.

Ideal candidates are energetic, reliable, and capable of managing busy periods while maintaining quality and service. This role offers opportunities for leadership growth and a dynamic cafe environment.