Shift Lead – Hospitality & Barista Team Leader

Blank Street, Inc.; Boston (MA); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Barista accreditation program

Tenure based paid time off

Sick time

1.5x pay on select holidays

Complimentary coffee and treats on-shi

Free Blank Street swag

Job summary

Blank Street, Inc. is seeking a Shift Lead to drive on-floor leadership, ensure smooth shift operations, and foster a welcoming environment for customers and Baristas alike. You will lead by example, manage shift plans, and partner with the GM to uphold brand standards and hospitality excellence.

You thrive in fast-paced settings, enjoy connecting with people, and are passionate about coaching teammates to deliver consistently high-quality beverages and service.

Qualifications

• At least 1 year of experience in a customer service leadership position (e.g. Shift Leader, Shift Supervisor, Key Holder).
• Ability to lead and motivate a team, delivering hospitality-focused customer experiences.
• Excellent teamwork and clear communication in a fast-paced environment.
• Reliable under pressure with strong time-priority management.
• Attention to presentation, cleanliness, and high standards.

Responsibilities

• Explain the menu and guide customers to the right drink.
• Serve drinks to recipe standards and coach peers.
• Open and close the store and run the shift plan.
• Batch ingredients, stock supplies, and keep the area organized.
• Lead customer experience and resolve issues on the spot.
• Maintain store cleanliness and perform safety checks.
• Train new hires and support the team on shift.

Skills

People leader

Hospitality

Team player

Reliability

Detail-oriented

Eager to learn

Job description

Blank Street, Inc. is seeking a Shift Lead to drive on-floor leadership, ensure smooth shift operations, and foster a welcoming environment for customers and Baristas alike. You will lead by example, manage shift plans, and partner with the GM to uphold brand standards and hospitality excellence.

You thrive in fast-paced settings, enjoy connecting with people, and are passionate about coaching teammates to deliver consistently high-quality beverages and service.