Shift Lead: Hospitality & Barista Team Coach

Blank Street, Inc.; Washington (District of Columbia); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Barista accreditation and training

Tenure based PTO

Sick time

1.5x pay on select holidays

Complimentary coffee and treats onhift

Free Blank Street swag

Job summary

Blank Street, Inc. is seeking a Shift Lead in Washington, DC to guide a busy coffee bar with energy and care. You will lead by example on the floor, coach teammates, and ensure smooth operations during your shift while delivering outstanding hospitality.

You thrive in fast-paced environments, connect with customers, and motivate your team to uphold high standards in drink preparation, service speed, and cleanliness. Previous leadership in coffee/hospitality is preferred.

Qualifications

• At least 1 year of experience in a customer service leadership role.
• Experience in hospitality, coffee, or beverage preferred.
• Able to lead by example and motivate a team.
• Strong communication and problem-solving skills.
• Able to work 30-40 hours per week and weekends.

Responsibilities

• Open and close the store with required checklists.
• Coach Baristas on recipes, technique, and latte art.
• Maintain cleanliness and safety standards.
• Lead shift plans to keep service moving.
• Provide warm, personalized customer service.

Skills

People leadership

Hospitality passion

Team player

Fast-paced reliability

Detail orientation

Willing to learn

Job description

Blank Street, Inc. is seeking a Shift Lead in Washington, DC to guide a busy coffee bar with energy and care. You will lead by example on the floor, coach teammates, and ensure smooth operations during your shift while delivering outstanding hospitality.

You thrive in fast-paced environments, connect with customers, and motivate your team to uphold high standards in drink preparation, service speed, and cleanliness. Previous leadership in coffee/hospitality is preferred.