Shift Lead: Master the Menu & Motivate the Team

Blank Street; Philadelphia (Philadelphia County); On-site; USD 27,000 - 29,000; Full time

Benefits offered by this job

Hourly pay

Barista accreditation program

Paid time off

Commuter benefits

Sick time

Holiday pay

Free Blank Street swag

Free coffee on shift

Job summary

Blank Street is seeking a Shift Lead to drive daily operations and guest experience in a fast-paced cafe environment in the United States. You will lead by example, manage shift schedules, train teammates, and ensure top-notch service during peak periods.

You will motivate your team, uphold standards, and coordinate with the GM to open/close, manage inventory, and resolve customer issues with warmth and professionalism.

Qualifications

• At least 1 year in customer service leadership (e.g. Shift Leader).
• Hospitality, coffee, or beverage experience preferred.
• Able to lead a team during peak hours.
• Strong hospitality and interpersonal skills.

Responsibilities

• Lead the shift and open/close the store.
• Set the shift plan and manage speed of service.
• Coach Baristas on recipes and latte art.
• Ensure cleanliness and high presentation standards.
• Train new hires and onboard team members.
• Resolve customer issues on the spot.

Skills

People leader

Team player

Fast-paced

Customer service

Attention to detail

Train new hires

Job description

Blank Street is seeking a Shift Lead to drive daily operations and guest experience in a fast-paced cafe environment in the United States. You will lead by example, manage shift schedules, train teammates, and ensure top-notch service during peak periods.

You will motivate your team, uphold standards, and coordinate with the GM to open/close, manage inventory, and resolve customer issues with warmth and professionalism.