Shift Lead: Hospitality Leader & Barista Coach

Blank Street, Inc.; Los Angeles (CA); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Barista accreditation

Paid time off

Sick time

Holiday pay 1.5x

Complimentary coffee

Blank Street swag

Job summary

Blank Street is seeking a Shift Lead in Los Angeles to drive exceptional hospitality and smooth shift operations. You will guide the team on the floor, demonstrate the highest standards of drink preparation, and ensure every guest feels valued during peak times.

You will own training, lead by example, and manage store opening/closing protocols while collaborating with the GM to uphold product quality and service excellence.

Qualifications

• 1+ year in a customer service leadership role in hospitality or beverage.
• Proven ability to lead, motivate, and set high standards on shift.
• Strong communication and team collaboration skills.
• Capable of maintaining high presentation, cleanliness, and compliance.
• Curious and eager to learn about products and procedures.

Responsibilities

• Explain menu and provide product knowledge.
• Open and close the store and run shifts.
• Stock ingredients and manage shift plan.
• Lead customer experience and resolve issues.
• Maintain store standards and safety checks.
• Train new hires and support team.

Skills

People leader

Hospitality passion

Team player

Fast-paced

Detail-oriented

Eager to learn

Job description

Blank Street is seeking a Shift Lead in Los Angeles to drive exceptional hospitality and smooth shift operations. You will guide the team on the floor, demonstrate the highest standards of drink preparation, and ensure every guest feels valued during peak times.

You will own training, lead by example, and manage store opening/closing protocols while collaborating with the GM to uphold product quality and service excellence.