Shift Lead — Coffee & Hospitality Champion

Blank Street; Boston (MA); Vor Ort; USD 27.000 - 29.000; Vollzeit

Benefits dieser Stelle

$19.50-$21.00/hour plus tips

$250 sign-on bonus

Barista accreditation and training

Tenure-based paid time off

Commuter benefits

Sick time

1.5x pay on holidays

Complimentary coffee on shift

Free Blank Street swag

Zusammenfassung

Blank Street is seeking a Shift Lead to guide the floor, ensure smooth operations, and deliver outstanding hospitality in a fast-paced cafe. You will lead by example, support the GM, and train new team members to uphold recipes and store standards.

The role requires 2+ years in customer-facing leadership, a passion for cafe culture, and the ability to lift 25+ lbs and stand for long periods. Full-time with peak-day availability is needed. Compensation ranges hourly with tips and benefits.

Qualifikationen

• 2+ years of experience in a customer service leadership position (e.g. Shift Lead, Shift Supervisor, Key Holder).
• Strong knowledge of coffee and/or matcha.
• Excellent interpersonal communication and hospitality skills.

Aufgaben

• Craft beautiful coffee and matcha beverages.
• Provide exceptional hospitality to Blank Street customers.
• Assist in training new team members and ensuring recipe and process adherence.

Kenntnisse

Customer service leadership

Coffee knowledge

Matcha knowledge

Multi-tasking

Interpersonal communication

Hospitality

Jobbeschreibung

Blank Street is seeking a Shift Lead to guide the floor, ensure smooth operations, and deliver outstanding hospitality in a fast-paced cafe. You will lead by example, support the GM, and train new team members to uphold recipes and store standards.

The role requires 2+ years in customer-facing leadership, a passion for cafe culture, and the ability to lift 25+ lbs and stand for long periods. Full-time with peak-day availability is needed. Compensation ranges hourly with tips and benefits.