Shift Lead: Hospitality Leader & Coffee Team Builder

Blank Street, Inc.; Los Angeles (CA); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Free coffee on shift

Blank Street swag

Tenure-based PTO

Sick time

1.5x pay on select holidays

Complimentary treats on shift

Job summary

Blank Street, Inc. in Los Angeles is seeking a Shift Lead to become the heartbeat of our cafe, ensuring the floor runs smoothly and the team delivers exceptional hospitality every shift.

You'll coach, train, and elevate performance, uphold health and cleanliness standards, and partner with operations and marketing for events to grow the brand in a new city. This role demands energy, detail, and a love of coffee.

Qualifications

• 2+ years’ experience in a customer service leadership position (e.g. Shift Leader, Shift Supervisor, Key Holder), preferably in hospitality, coffee, or beverage
• 18+ years of age
• Able to lift 25+ lbs and stand for long periods
• Full Time: 30-40 hours per week, 4-5 days per week and must be able to work 2 peak days (Fri–Sun)
• Authorized to work in the U.S. with Form I-9 / E-Verify
• California Fair Chance Act applicable when considering applicants
• Comprehensive Barista accreditation and training program

Responsibilities

• Lead the shift with clarity and confidence directing, coaching, and supporting the team while owning the floor
• Train new team members alongside the General Manager and Training Team
• Continue to train others to ensure standards across product quality, safety and hospitality
• Delight customers with consistent, welcoming hospitality and turn them into regulars
• Handle customer or team issues calmly, positively, and with a solutions-oriented approach
• Maintain a clean, organized environment upholding health and Blank Street standards
• Be part of a world-class team using the best equipment, coffee, and matcha
• Partner with Operations and Marketing for events and brand expansion
• Master cash handling, inventory, waste tracking, and opening/closing processes

Skills

People leadership

Hospitality

Detail oriented

Operational mindset

Calm under pressure

Coffee/matcha passion

Team building

Job description

Blank Street, Inc. in Los Angeles is seeking a Shift Lead to become the heartbeat of our cafe, ensuring the floor runs smoothly and the team delivers exceptional hospitality every shift.

You'll coach, train, and elevate performance, uphold health and cleanliness standards, and partner with operations and marketing for events to grow the brand in a new city. This role demands energy, detail, and a love of coffee.