Shift Lead: Craft Coffee, Elevate Hospitality

Blank Street, Inc.; New York (NY); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Paid time off

Sick time

Holiday pay (1.5x)

Free coffee on shift

Staff swag

Job summary

Blank Street, Inc. in New York, NY is seeking a Shift Lead to guide frontline teams and ensure smooth daily operations in a fast-paced cafe environment.

You will craft beautiful coffee and matcha, deliver outstanding hospitality, train new team members on recipes and procedures, and support the GM to grow foot traffic and sales while upholding brand standards. This hands-on leadership role rewards proactive, people-focused candidates.

Qualifications

• 2+ years in a customer service leadership role (e.g., shift lead).
• 18+ years of age and authorized to work in the U.S.
• Able to lift 25+ lbs and stand for long periods.
• Full-time availability: 30–40 hours/week, 4–5 days, weekends preferred.
• Barista accreditation and training completed.
• Benefits include PTO, sick time, holiday pay, free coffee and swag.

Responsibilities

• Craft high-quality coffee and matcha drinks.
• Provide exceptional hospitality to customers.
• Lead and train team on recipes and store processes.
• Open and close store, ensuring checklists are followed.
• Resolve customer issues and drive store profitability.
• Support initiatives to increase foot traffic and sales.

Skills

Customer leadership

Team motivation

Hospitality knowledge

Coffee/tea expertise

Communication skills

Job description

Blank Street, Inc. in New York, NY is seeking a Shift Lead to guide frontline teams and ensure smooth daily operations in a fast-paced cafe environment.

You will craft beautiful coffee and matcha, deliver outstanding hospitality, train new team members on recipes and procedures, and support the GM to grow foot traffic and sales while upholding brand standards. This hands-on leadership role rewards proactive, people-focused candidates.