Shift Lead: Elevate Coffee Experience & Team Growth

Blank Street, Inc.; Boston, Northern (MA, KY); Hybrid; USD 22,000 - 30,000; Full time

Benefits offered by this job

Tenure-based paid time off

Sick time

1.5x pay on select holidays

Complimentary coffee and treats onhift

Free Blank Street swag

Job summary

Blank Street, Inc. is looking for a hands-on Shift Lead in Boston to empower the team and deliver exceptional hospitality in a fast-paced cafe setting. You will lead on-shift operations, ensure smooth service, and coach team members to uphold brand standards.

You will train new hires, manage customer interactions, and drive daily sales while maintaining a welcoming guest experience and consistent quality across all shifts.

Qualifications

• 2+ years in a customer service leadership role (Shift Leader/Shift Supervisor/Key Holder) in hospitality or food/beverage.

Responsibilities

• Craft coffee and matcha products with quality and consistency.
• Provide exceptional hospitality to Blank Street customers.
• Train and mentor new team members to follow recipes and store processes.
• Open/close the store and ensure checklists are followed.
• Handle customer issues and resolve them on shift.
• Lead initiatives to increase foot traffic, sales, and profitability.

Skills

Customer service leadership

Shift Leader

Hospitality

Interpersonal communication

Job description

Blank Street, Inc. is looking for a hands-on Shift Lead in Boston to empower the team and deliver exceptional hospitality in a fast-paced cafe setting. You will lead on-shift operations, ensure smooth service, and coach team members to uphold brand standards.

You will train new hires, manage customer interactions, and drive daily sales while maintaining a welcoming guest experience and consistent quality across all shifts.