Shift Lead — Coffee & Hospitality Champion

Blank Street, Inc.; New York (NY); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Tenure-based paid time off

Sick time

1.5x pay on select holidays

Complimentary coffee on shift

Blank Street swag

Job summary

Blank Street, Inc. seeks a Shift Lead to lead a fast-paced cafe team, craft quality coffee and matcha, and deliver exceptional hospitality. You will train new hires, uphold recipes and store processes, and open/close shifts with integrity. This hands-on role requires strong people skills and a passion for guest experience.

You will contribute to a positive, high-energy store culture while driving guest satisfaction and operational success in a growing coffee brand.

Qualifications

• 2+ years’ experience in a customer service leadership position (Shift Leader/Shift Supervisor/Key Holder).
• 18+ years of age.
• Able to lift 25+ lbs and stand for long periods.
• Full-time availability: 30–40 hours/week, 4–5 days, incl. 2 peak days.
• Authorized to work in the U.S. (I-9/E-Verify).
• Barista accreditation and training program completed.

Responsibilities

• Craft high-quality coffee/matcha beverages and deliver hospitality.
• Lead by example on the shop floor and support the GM.
• Train new employees to follow recipes and processes.
• Open/close the store and ensure checklists are followed.
• Resolve customer issues promptly and professionally.
• Lead initiatives to boost foot traffic, sales, and profitability.

Skills

Customer leadership

Hospitality focus

Communication

Team motivation

Job description

Blank Street, Inc. seeks a Shift Lead to lead a fast-paced cafe team, craft quality coffee and matcha, and deliver exceptional hospitality. You will train new hires, uphold recipes and store processes, and open/close shifts with integrity. This hands-on role requires strong people skills and a passion for guest experience.

You will contribute to a positive, high-energy store culture while driving guest satisfaction and operational success in a growing coffee brand.