Shift Lead: Elevate Coffee, Lead & Inspire Team

Blank Street, Inc.; Washington (District of Columbia); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Paid time off

Sick time

Holiday pay 1.5x

Complimentary coffee on shift

Blank Street swag

Job summary

Blank Street, Inc. is seeking a hands-on Shift Lead to drive smooth daily operations and exceptional hospitality in a fast-paced cafe setting in Washington, DC. You’ll lead on the floor, motivate team members, and ensure top-quality coffee and matcha experiences for guests.

We value strong communication, a love for cafe culture, and the ability to balance speed with guest care. This full-time role supports training, shift leadership, and ongoing store initiatives to grow our customer base.

Qualifications

• 2+ years in a customer service leadership role (e.g., Shift Leader, Shift Supervisor).
• Strong knowledge of coffee and/or matcha and hospitality delivery.
• Authorized to work in the U.S. and able to pass I-9 verification.

Responsibilities

• Craft and serve high-quality coffee and matcha beverages.
• Provide exceptional hospitality to Blank Street customers.
• Assist the GM and train new team members on recipes and store processes.
• Open and close the store, ensuring checklists are followed.
• Address and resolve customer issues as they arise.
• Lead initiatives to increase foot traffic, sales, and profitability.

Skills

Customer service leadership

Interpersonal communication

Hospitality mindset

Coffee/matcha knowledge

Team leadership

Job description

Blank Street, Inc. is seeking a hands-on Shift Lead to drive smooth daily operations and exceptional hospitality in a fast-paced cafe setting in Washington, DC. You’ll lead on the floor, motivate team members, and ensure top-quality coffee and matcha experiences for guests.

We value strong communication, a love for cafe culture, and the ability to balance speed with guest care. This full-time role supports training, shift leadership, and ongoing store initiatives to grow our customer base.