Shift Lead: Hospitality-Driven Team Coach

Freddy's Frozen Custard & Steakburgers; Alexandria (LA); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Health benefits

Dental Insurance

Vision Insurance

401(k) Savings with match

Paid Time Off

Meal allowance

Advancement opportunities

Paid training

Job summary

Freddy’s Frozen Custard & Steakburgers is seeking a Shift Supervisor to support management in daily operations. You will lead the team, ensure guest satisfaction, and help control labor and food costs while modeling hospitality.

Ideal candidates have 1+ year in guest-focused roles, strong leadership, and excellent communication, with willingness to travel for paid training. This is a full-time position with benefits and opportunities for advancement.

Qualifications

• One-year experience in guest focused business (retail, restaurant, hospitality, etc.)
• Willingness to learn new skills
• Natural leadership skills
• Must have a self-starting personality with an even disposition
• Must always maintain a professional appearance and manner
• Must be able to communicate well with guests and team members
• Must be willing to “pitch-in” and help co-workers with their job duties and be a team player
• Ability to use point of sale system
• Travel for paid training

Responsibilities

• Assist management with day-to-day operations
• Provide leadership and motivate team members
• Meet operational expectations
• Control labor and food costs
• Build relationships with guests and handle guest issues
• Serve as a model of hospitality

Skills

Leadership

Guest service

Communication

Teamwork

POS system

Self-starting

Professional appearance

Willingness to learn

Travel for training

Job description

Freddy’s Frozen Custard & Steakburgers is seeking a Shift Supervisor to support management in daily operations. You will lead the team, ensure guest satisfaction, and help control labor and food costs while modeling hospitality.

Ideal candidates have 1+ year in guest-focused roles, strong leadership, and excellent communication, with willingness to travel for paid training. This is a full-time position with benefits and opportunities for advancement.