Shift Lead — Hospitality & Cafe Ops Leader

ALFRED COFFEE; Los Angeles (CA); On-site; USD 32,000 - 38,000; Full time

Benefits offered by this job

Paid time off accruals

401(k) eligibility after 12 months of

Free shift drinks and employee costs

Growth and advancement opportunities

Open Path Collective - Therapy Member­

Job summary

Alfred Coffee in Los Angeles is hiring a Full-Time Shift Lead to support daily cafe operations, coach a busy team, and uphold hospitality standards across shifts. You will help manage floor coverage, train new staff, and ensure quality and consistency in every cup.

The role requires strong leadership, excellent communication, and a passion for guest experience. Competitive hourly wage plus tips and growth opportunities are offered.

Qualifications

• Experience in cafe or restaurant preferred but not required.
• Passion for hospitality and guest experiences.
• Strong communication and leadership skills.
• Ability to thrive in a fast-paced, team-oriented environment.
• Reliable attendance and minimum three shifts per week.

Responsibilities

• Lead hospitality standards during shifts and uphold Alfred service.
• Provide confident leadership and ensure smooth cafe operations.
• Create welcoming environment and engage guests.
• Address guest questions and escalate appropriately.
• Maintain knowledge of beverages, food, and service standards.
• Support onboarding and training with coaching.
• Develop barista knowledge of origins and techniques.
• Assist with staffing, floor coverage, and shift flow.

Skills

Customer service

Leadership

Communication

Teamwork

Training & coaching

Hospitality

Tools

POS system

Slack

Email

Daily cafe logs

Job description

Alfred Coffee in Los Angeles is hiring a Full-Time Shift Lead to support daily cafe operations, coach a busy team, and uphold hospitality standards across shifts. You will help manage floor coverage, train new staff, and ensure quality and consistency in every cup.

The role requires strong leadership, excellent communication, and a passion for guest experience. Competitive hourly wage plus tips and growth opportunities are offered.