Shift Lead — Hospitality Leader with Growth & Benefits

ALFRED; Beverly Hills (CA); On-site; USD 32,000 - 38,000; Full time

Benefits offered by this job

Medical, Dental, & Vision coverage

Paid time off accruals

401(k) eligibility after 12 months of​

Free shift drinks and employee bonuses

Growth and advancement opportunities

Therapy Membership Reimbursement

Employee referral bonuses

Creative and collaborative team scent

Job summary

ALFRED in Beverly Hills is seeking a Full-Time Shift Lead to support daily cafe operations and lead the team during busy shifts. You will drive hospitality standards and maintain smooth operations, coaching staff and ensuring quality across beverages, food, and service.

This role reports to the Cafe Manager and requires hands-on leadership in a fast-paced environment. The position emphasizes teamwork, accountability, and strong guest engagement, with benefits including tips, medical coverage,

Qualifications

• Previous cafe, coffee, or restaurant experience preferred.
• Passion for hospitality and creating exceptional guest experiences.
• Strong communication, leadership, and interpersonal skills.
• Ability to thrive in a fast-paced, team-oriented environment while maintaining composure under pressure.
• Positive attitude, strong work ethic, and willingness to learn and grow.
• Flexibility to attend occasional trainings or team meetings outside of regularly scheduled shifts.
• Maintain reliable attendance and consistent availability, including a minimum commitment of three shifts per week.
• Full-time employees must maintain an average of 30 hours per week to retain full-time status.

Responsibilities

• Lead by example in delivering exceptional hospitality and upholding Alfred service standards at all times.
• Provide confident, solutions-oriented leadership during shifts to ensure smooth cafe operations.
• Create a welcoming environment for guests while serving as a role model for customer engagement and professionalism.
• Address guest questions, concerns, and escalated situations thoughtfully and in alignment with Alfred Hospitality standards.
• Maintain a strong understanding of all cafe offerings, including beverages, food items, and service standards, while supporting team knowledge and development.
• Foster a collaborative, team-oriented culture built on accountability, communication, and recognition.
• Support onboarding and training efforts through coaching, feedback, and reinforcement of operational standards.
• Develop barista product knowledge, including coffee and tea origins, flavor profiles, and preparation techniques.
• Build strong relationships with team members by understanding individual motivations, strengths, and opportunities for growth.
• Assist management with staffing support, floor coverage adjustments, and shift flow decisions.
• Delegate responsibilities effectively and ensure tasks are completed accurately and efficiently.
• Support performance accountability and policy adherence in partnership with management.
• Oversee daily cafe operations to ensure quality, consistency, cleanliness, and operational excellence.
• Maintain an organized, stocked, and sanitary cafe environment throughout opening, mid, and closing shifts.
• Ensure all food and beverage items are prepared according to Alfred standards for quality, presentation, and timeliness.
• Support inventory management, product organization, and receiving deliveries.
• Manage register operations, cash handling procedures, tip distribution, and employee timekeeping.
• Conduct daily temperature logs and ensure compliance with health, safety, sanitation, and HACCP standards.
• Utilize operational communication tools, including Slack, email, and Daily Cafe Logs, to maintain alignment across teams.
• Anticipate cafe and guest needs by proactively monitoring the floor and adjusting workflow as needed.

Skills

Customer service

Leadership

Communication

Teamwork

Adaptability

Attendance

Job description

ALFRED in Beverly Hills is seeking a Full-Time Shift Lead to support daily cafe operations and lead the team during busy shifts. You will drive hospitality standards and maintain smooth operations, coaching staff and ensuring quality across beverages, food, and service.

This role reports to the Cafe Manager and requires hands-on leadership in a fast-paced environment. The position emphasizes teamwork, accountability, and strong guest engagement, with benefits including tips, medical coverage,