Cafe Shift Lead: Growth, Perks & Leadership

alfred; Los Angeles (CA); On-site; USD 27,000 - 38,000; Full time

Benefits offered by this job

Paid time off accruals

401(k) eligibility after 12 months

Free shift drinks

Employee discounts

Growth and advancement opportunities

Therapy Membership Reimbursement

Job summary

Alfred is seeking a Full-Time Shift Lead in Los Angeles, CA to support daily cafe operations and lead a fast-paced team. The role emphasizes hospitality, staff training, and ensuring quality in all beverages and food items.

You will work under the Cafe Manager, maintaining service standards, managing shifts, and upholding safety and sanitation guidelines while earning $19.42/hour plus tips, with the approximate range $23.50–$27.50/hour. This is a fantastic growth path in a vibrant cafe culture.

Qualifications

• Previous cafe, coffee, or restaurant experience preferred but not required.
• Passion for hospitality and creating exceptional guest experiences.
• Strong communication, leadership, and interpersonal skills.
• Ability to thrive in a fast-paced, team-oriented environment while maintaining composure under pressure.
• Positive attitude, strong work ethic, and willingness to learn and grow.

Responsibilities

• Lead by example in delivering exceptional hospitality and upholding Alfred service standards at all times.
• Provide confident, solutions-oriented leadership during shifts to ensure smooth and efficient cafe operations.
• Create a welcoming environment for guests while serving as a role model for customer engagement and professionalism.
• Address guest questions, concerns, and escalated situations thoughtfully and in alignment with Alfred Hospitality standards.
• Maintain a strong understanding of all cafe offerings, including beverages, food items, and service standards, while supporting team knowledge and development.
• Foster a collaborative, team-oriented culture built on accountability, communication, and recognition.
• Support onboarding and training efforts through coaching, feedback, and reinforcement of operational standards.
• Develop barista product knowledge, including coffee and tea origins, flavor profiles, and preparation techniques.
• Build strong relationships with team members by understanding individual motivations, strengths, and opportunities for growth.
• Assist management with staffing support, floor coverage adjustments, and shift flow decisions.
• Delegate responsibilities effectively and ensure tasks are completed accurately and efficiently.
• Support performance accountability and policy adherence in partnership with management.

Skills

Leadership

Communication

Teamwork

Hospitality

Problem-solving

Job description

Alfred is seeking a Full-Time Shift Lead in Los Angeles, CA to support daily cafe operations and lead a fast-paced team. The role emphasizes hospitality, staff training, and ensuring quality in all beverages and food items.

You will work under the Cafe Manager, maintaining service standards, managing shifts, and upholding safety and sanitation guidelines while earning $19.42/hour plus tips, with the approximate range $23.50–$27.50/hour. This is a fantastic growth path in a vibrant cafe culture.