Shift Lead — Hospitality and Coffee Team Leader

Blank Street, Inc.; Boston (MA); Presencial; USD 26.000 - 29.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

$19.50-$21.00/hour plus tips

Barista accreditation and training

Tenure based paid time off

Commuter benefits

Sick time

1.5x pay on select holidays

Complimentary coffee and treats on-shI

Descripción de la vacante

Blank Street, Inc. is seeking a hands-on Shift Lead to manage café operations in Boston. You will craft high-quality coffee and matcha drinks, deliver outstanding hospitality, and mentor new teammates to uphold our recipes and service standards.

In this fast-paced role, you’ll open/close the store, resolve customer issues, and lead initiatives to boost foot traffic and sales while ensuring daily profitability and adherence to safety checklists.

Formación

• 2+ years' experience in a customer service leadership position (e.g. Shift Leader, Shift Supervisor, Key Holder)
• 18+ years of age
• Able to lift 25+ lbs and stand for long periods of time
• Full Time: 30-40 hours per week, 4-5 days per week with 2 peak days (Fri–Sun)
• Authorized to work in the U.S. (E-Verify)

Responsabilidades

• Craft beautiful coffee and matcha products
• Provide exceptional hospitality to Blank Street customers
• Help train new employees and ensure recipes and store processes are followed
• Open and close the store safely and follow checklists
• Handle and resolve customer issues
• Lead initiatives to increase foot traffic, daily sales, and profitability

Conocimientos

Customer service leadership

Cafe knowledge

Interpersonal communication

Multi-tasking

Team motivation

Descripción del empleo

Blank Street, Inc. is seeking a hands-on Shift Lead to manage café operations in Boston. You will craft high-quality coffee and matcha drinks, deliver outstanding hospitality, and mentor new teammates to uphold our recipes and service standards.

In this fast-paced role, you’ll open/close the store, resolve customer issues, and lead initiatives to boost foot traffic and sales while ensuring daily profitability and adherence to safety checklists.