Café Shift Lead — Lead, Craft Coffee & Hospitality

Blank Street, Inc.; Philadelphia (Philadelphia County); Presencial; USD 28 000 - 30 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Barista accreditation and training

Tenure-based paid time off

Commuter benefits

Sick time

1.5x pay on select holidays

Complimentary coffee and treats on/sh8

Free Blank Street swag

Resumo da oferta

Blank Street is seeking a Shift Lead in the Philadelphia area to help maintain our coffee and hospitality standards during busy periods. You’ll lead by example on the floor, ensure smooth operations, and foster an environment where customers and teammates feel valued.

You’ll own craft coffee and matcha, provide exceptional hospitality, train new staff on recipes and store procedures, and assist the GM with opening/closing the store safely.

Qualificações

• 2+ years in a customer service leadership role (e.g. Shift Leader, Shift Supervisor, Key Holder) in hospitality/coffee.
• 18+ years of age.
• Able to lift 25+ lbs and stand for long periods.
• Full Time: 30-40 hours per week, 4-5 days, with 2 peak days (Fri/Sat/Sun).

Responsabilidades

• Craft beautiful coffee and matcha products.
• Provide exceptional hospitality to Blank Street customers.
• Support the GM and train new employees on recipes and store procedures.
• Open and close the store safely, following checklists.
• Handle and resolve customer issues.
• Lead and support initiatives to increase foot traffic, sales, and profitability.

Conhecimentos

Customer service leadership

Descrição da oferta de emprego

Blank Street is seeking a Shift Lead in the Philadelphia area to help maintain our coffee and hospitality standards during busy periods. You’ll lead by example on the floor, ensure smooth operations, and foster an environment where customers and teammates feel valued.

You’ll own craft coffee and matcha, provide exceptional hospitality, train new staff on recipes and store procedures, and assist the GM with opening/closing the store safely.