Lead Barista & Shift Supervisor

Blank Street, Inc.; Wellesley (MA); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

$21.00/hour plus tips

Barista accreditation and training

Tenure-based PTO

Commuter benefits

Sick time

1.5x pay on select holidays

Complimentary coffee and treats on-shi

Free Blank Street swag

Job summary

Blank Street, Inc. is seeking a Shift Lead in the United States to drive hospitality and store operations on the floor, leading by example and ensuring smooth service during peak times.

You will craft elevated coffee and matcha, train new teammates on recipes and processes, and open/close with strict checklist adherence while fostering a fast-paced, friendly environment for customers and staff alike.

Qualifications

• 2+ years in a customer service leadership role (Shift Lead, Supervisor, or Key Holder).
• 18+ years of age.
• Able to lift 25+ lbs and stand long periods.
• Full-time: 30-40 hours/week, 4-5 days; available on peak days.
• Authorized to work in the U.S. (I-9/E-Verify).

Responsibilities

• Craft beautiful coffee and matcha products.
• Provide exceptional hospitality to Blank Street customers.
• Train new employees on recipes and store processes.
• Open and close the store with checklist adherence.
• Handle customer issues and resolve them promptly.
• Lead initiatives to boost foot traffic, sales, and profitability.

Skills

Customer leadership

Hospitality know-how

Coffee knowledge

Multi-tasking

Interpersonal skills

Team motivation

Brand ambassador

Job description

Blank Street, Inc. is seeking a Shift Lead in the United States to drive hospitality and store operations on the floor, leading by example and ensuring smooth service during peak times.

You will craft elevated coffee and matcha, train new teammates on recipes and processes, and open/close with strict checklist adherence while fostering a fast-paced, friendly environment for customers and staff alike.