Shift Lead: Elevate Café Experience & Team Growth

Blank Street, Inc.; New York (NY); On-site; USD 33,000 - 44,000; Full time

Benefits offered by this job

Barista training program

Tenure-based PTO

Commuter benefits

Sick time

Holiday pay

Shift beverages on shift

Free Blank Street swag

Job summary

Blank Street, Inc. is seeking a Shift Lead to drive smooth store operations, lead a frontline team, and uphold top-tier hospitality. You’ll craft high‑quality coffee and matcha, train new teammates on recipes and procedures, and ensure safe opening/closing procedures.

The role fits a fast-paced cafe environment with a passion for people and guest experience, offering a clear path to leadership growth and competitive hourly pay.

Qualifications

• 2+ years in a customer service leadership role in hospitality, coffee, or beverage.
• 18+ years of age and legal work authorization in the U.S.
• Ability to lift 25+ lbs and stand for extended periods.
• Full-time availability: 30–40 hours/week, 4–5 days, with peak days Fri–Sun.

Responsibilities

• Craft coffee and matcha beverages with attention to quality.
• Provide exceptional hospitality to Blank Street customers.
• Coach and train new staff, enforcing recipes and store processes.
• Open and close the store, following safety checklists.
• Resolve customer issues and drive store-level initiatives for traffic, sales, and profitability.

Skills

Customer service leadership

Hospitality

Coffee knowledge

Multi-tasking

Interpersonal communication

Brand ambassador

Job description

Blank Street, Inc. is seeking a Shift Lead to drive smooth store operations, lead a frontline team, and uphold top-tier hospitality. You’ll craft high‑quality coffee and matcha, train new teammates on recipes and procedures, and ensure safe opening/closing procedures.

The role fits a fast-paced cafe environment with a passion for people and guest experience, offering a clear path to leadership growth and competitive hourly pay.