Shift Manager: Lead Team, Elevate Customer Experience

Starbucks Corp.; Boston (MA); On-site; USD 37,000 - 47,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Short/Long-term disability

Paid parental leave

Paid vacation

Sick time

401(k) with match

Tuition assistance

Job summary

Starbucks Coffee Company in Boston, MA is seeking a Shift Manager to lead store operations during busy periods and uphold our hospitality standards. You will mentor partners, coordinate daily tasks, and ensure a welcoming, traveler-friendly environment while driving sales and customer satisfaction.

With prior retail or service management experience, you’ll empower your team, solve problems quickly, and prepare for the next step in your Starbucks journey through hands-on training and development

Qualifications

• 1 year retail / customer service management experience, two years preferred OR 4+ years of US Military service.
• 1 year supervising the work of others, teambuilding, coaching.
• Strong organizational, interpersonal and problem solving skills.
• Entrepreneurial mentality with experience in a sales focused environment.

Responsibilities

• Lead store team during shift to ensure smooth operations.
• Mentor partners and provide on-the-job training.
• Create a welcoming space for customers and community.
• Drive sales and deliver exceptional customer service.

Skills

People leadership

Customer service management

Team supervision

Coaching

Organizational skills

Interpersonal skills

Sales mindset

Entrepreneurial mindset

Job description

Starbucks Coffee Company in Boston, MA is seeking a Shift Manager to lead store operations during busy periods and uphold our hospitality standards. You will mentor partners, coordinate daily tasks, and ensure a welcoming, traveler-friendly environment while driving sales and customer satisfaction.

With prior retail or service management experience, you’ll empower your team, solve problems quickly, and prepare for the next step in your Starbucks journey through hands-on training and development