Shift Lead - Lead a Fast-Paced Café Team & Hospitality

Blank Street, Inc.; New York (NY); On-site; USD 29,000 - 32,000; Full time

Benefits offered by this job

$21.00/hour plus tips

Barista accreditation and training

Tenure based paid time off

Commuter benefits

Sick time

1.5x pay on select holidays

Complimentary coffee and treats on-shi

Free Blank Street swag

Job summary

Blank Street, Inc. is seeking a hands-on Shift Lead to guide cafe operations, lead by example on the floor, and ensure smooth service during each shift. You’ll craft exceptional coffee and matcha and provide hospitality that makes customers feel welcome.

You will support the GM, train new team members to follow recipes and store processes, and open/close the store safely and efficiently. This role suits someone who thrives in fast-paced environments and loves connecting with people.

Qualifications

• 2+ years in a customer service leadership role in hospitality, coffee, or beverage.
• Must be at least 18 years old.
• Able to lift 25+ lbs and stand for long periods.
• Full-time availability: 30-40 hours per week, 4-5 days, including 2 peak days (Fri–Sun).
• Authorized to work in the U.S. (E‑Verify).

Responsibilities

• Craft beautiful coffee and matcha products.
• Provide exceptional hospitality to Blank Street customers.
• Support your GM and help train new employees to succeed, ensuring recipes and processes are followed.
• Open and close the store safely and responsibly with all checklists followed.
• Handle and solve customer issues that occur.
• Lead and support initiatives to increase foot traffic, daily sales, and profitability.

Skills

Customer service leadership

Hospitality

Interpersonal communication

Multi-tasking

Team leadership

Job description

Blank Street, Inc. is seeking a hands-on Shift Lead to guide cafe operations, lead by example on the floor, and ensure smooth service during each shift. You’ll craft exceptional coffee and matcha and provide hospitality that makes customers feel welcome.

You will support the GM, train new team members to follow recipes and store processes, and open/close the store safely and efficiently. This role suits someone who thrives in fast-paced environments and loves connecting with people.