Cafe Shift Lead: Hospitality, Training & Growth

Blank Street, Inc.; Washington (District of Columbia); On-site; USD 55,875,000 - 63,039,000; Full time

Benefits offered by this job

Barista accreditation

Paid time off (tenure-based)

Commuter benefits

Sick time

1.5x pay on select holidays

Complimentary coffee on shift

Blank Street swag

Job summary

Blank Street is hiring a Shift Lead to guide daily operations, train teammates, and ensure top-notch hospitality. You will lead by example on the floor, maintain smooth shift transitions, and foster a welcoming environment for customers and staff alike.

Ideal candidates bring 2+ years in customer-service leadership, a passion for coffee or matcha, and the ability to work in a fast-paced, high-volume setting while lifting 25+ lbs and standing for long periods.

Qualifications

• 2+ years in a customer service leadership position in hospitality, coffee, or beverage.
• 18+ years of age.
• Able to lift 25+ lbs and stand for long periods.

Responsibilities

• Craft beautiful coffee and matcha products.
• Provide exceptional hospitality to Blank Street customers.
• Support your GM and train new employees to follow recipes and store processes.
• Open and close the store safely and follow checklists.
• Handle and resolve customer issues that occur.
• Lead initiatives to boost foot traffic, customers, daily sales, and profitability.

Skills

Leadership

Hospitality

Customer service

Communication

Multi-tasking

Job description

Blank Street is hiring a Shift Lead to guide daily operations, train teammates, and ensure top-notch hospitality. You will lead by example on the floor, maintain smooth shift transitions, and foster a welcoming environment for customers and staff alike.

Ideal candidates bring 2+ years in customer-service leadership, a passion for coffee or matcha, and the ability to work in a fast-paced, high-volume setting while lifting 25+ lbs and standing for long periods.