Shift Lead: High-Impact Cafe Hospitality Leader

Blank Street, Inc.; Philadelphia (Philadelphia County); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Tenure based paid time off

Sick time

1.5x pay on select holidays

Complimentary coffee and treats on sh}

Free Blank Street swag

Job summary

Blank Street seeks a hands-on Shift Lead to guide daily cafe operations, lead by example on the floor, and foster a welcoming, fast-paced environment for customers and teammates.

You will craft high-quality coffee and matcha, train new staff on recipes, and ensure all store procedures are followed. This role emphasizes leadership, hospitality, and initiative to grow foot traffic and sales.

Qualifications

• 2+ years experience in a customer service leadership position in hospitality or cafe setting.
• 18+ years of age.
• Able to lift 25+ lbs and stand for long periods.
• Full-time availability: 30-40 hours per week, 4-5 days, 2 peak days.
• Authorized to work in the U.S. (I-9/E-Verify).
• Comprehensive Barista accreditation and training program.
• Tenure-based paid time off and sick time.
• 1.5x pay on select holidays.
• Complimentary coffee and treats on shift.
• Free Blank Street swag.

Responsibilities

• Craft beautiful coffee and matcha products.
• Provide exceptional hospitality to Blank Street customers.
• Train new employees to succeed, ensuring adherence to recipes and operational processes.
• Open and close the store safely and follow checklists.
• Handle and resolve customer issues that occur.
• Lead initiatives to increase foot traffic, new customers, daily sales, and profitability.

Skills

Customer service

Leadership

Hospitality

People skills

Communication

Team coaching

Job description

Blank Street seeks a hands-on Shift Lead to guide daily cafe operations, lead by example on the floor, and foster a welcoming, fast-paced environment for customers and teammates.

You will craft high-quality coffee and matcha, train new staff on recipes, and ensure all store procedures are followed. This role emphasizes leadership, hospitality, and initiative to grow foot traffic and sales.