Shift Lead: Elevate Hospitality & Craft Coffee

Blank Street, Inc.; New York (NY); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Tenure-based paid time off

Sick time

1.5x holiday pay

Complimentary coffee and treats on (i)

Free Blank Street swag

Job summary

Blank Street is hiring a Shift Lead to join our fast-paced cafe team in New York. You will lead by example on the floor, ensuring smooth shift operations and delivering exceptional hospitality to customers and team members.

This hands-on role requires passion for great coffee, strong people skills, and the ability to train new staff in recipes and store processes. Ideal candidates have 2+ years in a customer service leadership role, are 18+, and can work 30–40 hours weekly, including peak days

Qualifications

• 2+ years in a customer service leadership role (Shift Lead / Shift Supervisor / Key Holder)
• 18+ years of age
• Able to lift 25+ lbs and stand for long periods
• Full Time: 30-40 hours per week, 4-5 days, must cover 2 peak days (Fri–Sun)
• Authorized to work in the U.S. (E-Verify)
• Barista accreditation and training program
• Tenure-based paid time off
• Sick time
• 1.5x pay on select holidays
• Complimentary coffee and treats on shift
• Free Blank Street swag

Responsibilities

• Craft beautiful coffee and matcha products
• Provide exceptional hospitality to customers
• Support the GM and train new employees on recipes and store operations
• Open and close the store safely and follow checklists
• Handle and resolve customer issues
• Lead initiatives to increase foot traffic, sales, and profitability

Skills

Leadership

Customer service

Hospitality

Communication

Job description

Blank Street is hiring a Shift Lead to join our fast-paced cafe team in New York. You will lead by example on the floor, ensuring smooth shift operations and delivering exceptional hospitality to customers and team members.

This hands-on role requires passion for great coffee, strong people skills, and the ability to train new staff in recipes and store processes. Ideal candidates have 2+ years in a customer service leadership role, are 18+, and can work 30–40 hours weekly, including peak days