Shift Lead - Coffee & Guest Experience Champion

Blank Street, Inc.; Washington (District of Columbia); On-site; USD 27,000 - 29,000; Full time

Benefits offered by this job

Hourly pay: $19.50–$21.00 + tips

Barista accreditation program

Tenure-based paid time off

Commuter benefits

Sick time

1.5x pay on select holidays

Free coffee and treats on shift

Free Blank Street swag

Job summary

Blank Street, Inc. is seeking a hands-on Shift Lead to elevate the cafe experience in a fast-paced environment.

You’ll lead by example on the floor, ensure smooth operations during your shift, and foster a hospitality-first culture for both customers and teammates. Responsibilities include crafting coffee and matcha, training new team members on recipes and store processes, opening and closing duties, handling customer issues, and driving store initiatives to boost foot traffic, sales, and

Qualifications

• 2+ years' experience in a customer service leadership position (e.g. Shift Leader, Shift Supervisor, Key Holder) in hospitality, coffee, or beverage.

Responsibilities

• Lead on-floor and ensure smooth shift operations.
• Craft coffee and matcha to a high standard.
• Train new employees on recipes and store processes.

Skills

Customer service leadership

Hospitality knowledge

Communication skills

Team motivation

Job description

Blank Street, Inc. is seeking a hands-on Shift Lead to elevate the cafe experience in a fast-paced environment.

You’ll lead by example on the floor, ensure smooth operations during your shift, and foster a hospitality-first culture for both customers and teammates. Responsibilities include crafting coffee and matcha, training new team members on recipes and store processes, opening and closing duties, handling customer issues, and driving store initiatives to boost foot traffic, sales, and