Shift Lead - Hospitality Leader & Coffee Team Coach

Blank Street, Inc.; Los Angeles (CA); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Tenure-based paid time off

Sick time

1.5x pay on select holidays

Complimentary coffee and treats onhift

Free Blank Street swag

Job summary

Blank Street, Inc. is opening its first Los Angeles cafe and seeks Shift Leads to set the standard for hospitality, product quality, and team performance. You’ll lead shifts, coach teammates, train new staff, and uphold safety and cleanliness while delivering exceptional customer experiences.

You’ll be part of a growing brand, earning trust through consistent service, owning operations, and collaborating with cross-functional teams to ensure smooth shifts and memorable guest interactions.

Qualifications

• 2+ years’ experience in a customer service leadership position (e.g. Shift Leader, Shift Supervisor, Key Holder), preferably in hospitality, coffee, or beverage.
• 18+ years of age.
• Able to lift 25+ lbs and stand for long periods.

Responsibilities

• Lead the shift with clarity and confidence directing, coaching, and supporting the team while owning the floor.
• Train new team members alongside your General Manager and the Training Team.
• Continue to train others to ensure standards across product quality, safety, and hospitality.
• Delight customers with consistent, welcoming hospitality and turn them into regulars.
• Handle customer or team issues in a calm, positive, solution-oriented way.
• Maintain a clean, organized environment upholding health and Blank Street standards.
• Be part of a world-class team using the best equipment, coffee, and matcha.
• Partner with Operations and Marketing for events and promotions to grow the brand.

Skills

People leadership

Hospitality

Detail oriented

Operational mindset

Calm under pressure

Coffee/matcha passion

Team building

Tools

Barista training

Job description

Blank Street, Inc. is opening its first Los Angeles cafe and seeks Shift Leads to set the standard for hospitality, product quality, and team performance. You’ll lead shifts, coach teammates, train new staff, and uphold safety and cleanliness while delivering exceptional customer experiences.

You’ll be part of a growing brand, earning trust through consistent service, owning operations, and collaborating with cross-functional teams to ensure smooth shifts and memorable guest interactions.