Shift Lead: Coffee & Hospitality Leader

Blank Street, Inc.; New York (NY); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Coffee on shift

Free Blank Street swag

Paid time off

Sick time

Holiday pay 1.5x

Barista training program

Job summary

Blank Street, Inc. is seeking a hands-on Shift Lead to guide operations in a fast-paced café environment. You’ll lead by example on the floor, ensure smooth service, and foster a welcoming atmosphere for customers and team members.

You’ll craft excellent coffee and matcha, train new hires on recipes and store procedures, and work with the GM to drive foot traffic, daily sales, and profitability while maintaining brand standards and hospitality at every shift.

Qualifications

• 2+ years’ experience in a customer service leadership position (e.g. Shift Leader Shift Supervisor, Key Holder), preferably in hospitality, coffee, or beverage
• 18+ years of age
• Able to lift 25+ lbs, and to stand for long periods of time
• Availability that meets the needs of our cafes: Full Time 30-40 hours per week, 4-5 days, with 2 peak days (Fri–Sun); weekend/holiday availability preferred
• Authorized to work in the U.S. (Form I-9 and E-Verify)
• A comprehensive Barista accreditation and training program
• Tenure-based paid time off
• Sick time
• 1.5x pay on select holidays
• Complimentary coffee and treats on shift
• Free Blank Street swag

Responsibilities

• Craft beautiful coffee and matcha products
• Provide exceptional hospitality to Blank Street customers
• Support your GM and train new employees to follow recipes and store processes
• Open and close the store safely and ensure checklists are followed
• Handle and solve customer issues
• Lead and support initiatives to increase foot traffic, customers, daily sales, and profitability

Skills

Leadership

Customer service

Hospitality

Coffee knowledge

Communication skills

Team training

Job description

Blank Street, Inc. is seeking a hands-on Shift Lead to guide operations in a fast-paced café environment. You’ll lead by example on the floor, ensure smooth service, and foster a welcoming atmosphere for customers and team members.

You’ll craft excellent coffee and matcha, train new hires on recipes and store procedures, and work with the GM to drive foot traffic, daily sales, and profitability while maintaining brand standards and hospitality at every shift.