Shift Lead – Coffee, Hospitality & Growth

Blank Street, Inc.; Wellesley (MA); Presencial; USD 21.000 - 30.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Sign-on bonus

Employee discounts

Free coffee on shift

Paid time off

Descripción de la vacante

Blank Street in the United States is seeking a hands-on Shift Lead to guide daily cafe operations, model hospitality, and support the GM in delivering exceptional coffee and customer experience. You’ll train new team members, ensure recipes and operational checklists are followed, handle customer issues, and drive foot traffic and sales in a fast-paced, high-volume environment.

This role requires 2+ years in customer-service leadership, 18+, ability to lift 25+ lbs, and availability for

Formación

• 2+ years in a customer service leadership position (Shift Leader/Shift Supervisor/Key Holder) in hospitality, coffee, or beverage.
• 18+ years of age.
• Able to lift 25+ lbs and stand for long periods.

Responsabilidades

• Craft beautiful coffee and matcha products.
• Provide exceptional hospitality to customers.
• Support GM and train new employees, ensuring recipes and menu processes are followed.

Conocimientos

Customer service leadership

Team motivation

Hospitality knowledge

Coffee knowledge

Descripción del empleo

Blank Street in the United States is seeking a hands-on Shift Lead to guide daily cafe operations, model hospitality, and support the GM in delivering exceptional coffee and customer experience. You’ll train new team members, ensure recipes and operational checklists are followed, handle customer issues, and drive foot traffic and sales in a fast-paced, high-volume environment.

This role requires 2+ years in customer-service leadership, 18+, ability to lift 25+ lbs, and availability for