Shift Lead: Hands-On Ops & Service

Spotless Brands LLC; Pasadena (MD); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading car wash company in Pasadena, MD is looking for a Shift Lead to support daily operations and enhance team productivity without formal decision-making authority. The role involves engaging customers, ensuring safety procedures, and assisting in site management tasks. Ideal candidates are at least 16 years old, possess a high school diploma, and have a customer service background. This position offers an opportunity to develop operational leadership skills in a fast-paced environment.

Qualifications

• Understanding of basic customer service principles and practices.
• Previous leadership experience preferred in a customer-facing environment.
• Must be at least 16 years of age.

Responsibilities

• Support site leadership by executing assigned operational tasks.
• Ensure adherence to established procedures and standards.
• Greet and engage customers professionally.
• Safely operate car wash equipment and train others.

Skills

Customer service principles

Delegation

Problem solving under pressure

Time management

Technical aptitude for car wash equipment

Education

High School Diploma or equivalent

Tools

MS Excel

Job description

A leading car wash company in Pasadena, MD is looking for a Shift Lead to support daily operations and enhance team productivity without formal decision-making authority. The role involves engaging customers, ensuring safety procedures, and assisting in site management tasks. Ideal candidates are at least 16 years old, possess a high school diploma, and have a customer service background. This position offers an opportunity to develop operational leadership skills in a fast-paced environment.