Shift Lead - Gym Front Desk & Team Leader

Planet Fitness; Portland (ME); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Training & development

Flexible schedule

Job summary

Planet Fitness in Portland, ME is seeking a Front Desk Associate who delivers a superior member experience by greeting guests, handling sign-ups, and promoting our Judgement Free fitness environment. You will lead and support front desk staff on shift while upholding Planet Fitness standards.

The role emphasizes member engagement, POS transactions, and maintaining a welcoming club atmosphere through teamwork and proactive service.

Qualifications

• Must be 18 years or older.
• Basic computer proficiency with accuracy.
• Exceptional customer service skills; professional with members and co-workers.
• Positive leadership and diplomacy.
• Teamwork and communication aligned with Planet Fitness values.

Responsibilities

• Greet members and guests; check-in, tour, sign up new members.
• Answer phones; relay updates and events to members.
• Promote fitness instruction classes and amenities.
• Assist with training and backups for shifts.

Skills

Positive attitude

18+ years old

Basic computer skills

Punctuality

Exceptional customer service

Leadership

Diplomacy

Problem solving

Brand ambassador

Teamwork

Communication

Ability to lift 50 lbs

Job description

Planet Fitness in Portland, ME is seeking a Front Desk Associate who delivers a superior member experience by greeting guests, handling sign-ups, and promoting our Judgement Free fitness environment. You will lead and support front desk staff on shift while upholding Planet Fitness standards.

The role emphasizes member engagement, POS transactions, and maintaining a welcoming club atmosphere through teamwork and proactive service.