Member Experience Specialist - Fitness Front Desk

Planet Fitness; Portland (OR); On-site; USD 21,000 - 28,000; Full time

Job summary

Planet Fitness is seeking a friendly Front Desk Associate in Portland, OR to be the welcoming first point of contact for members and guests. You will help with check-ins, answer questions about memberships, and ensure a clean, organized club environment.

You will support daily operations, assist with memberships and billing inquiries, and contribute to a positive, judgment-free atmosphere. Strong communication and a service mindset are essential, with flexibility for evenings and weekends.

Qualifications

• Previous customer service experience is preferred.
• Strong communication and interpersonal skills.
• Basic computer skills.
• Positive attitude with a passion for helping others.
• Ability to work in a fast-paced environment.
• Ability to work flexible hours, including evenings and weekends.
• High school diploma or equivalent.

Responsibilities

• Greet members and guests in a friendly, professional manner.
• Check-in members and process billing/renewals.
• Assist with membership inquiries and club services.
• Maintain clean, organized front desk and common areas.
• Promote membership services and personal training when appropriate.
• Collaborate with team to ensure a positive member experience.

Skills

Customer service

Communication skills

Interpersonal skills

Basic computer skills

Team collaboration

Education

High school diploma or equivalent

Job description

Planet Fitness is seeking a friendly Front Desk Associate in Portland, OR to be the welcoming first point of contact for members and guests. You will help with check-ins, answer questions about memberships, and ensure a clean, organized club environment.

You will support daily operations, assist with memberships and billing inquiries, and contribute to a positive, judgment-free atmosphere. Strong communication and a service mindset are essential, with flexibility for evenings and weekends.