Shift Lead: Guest Services with Flexible Schedule

Pilot Flying J; Rock Springs (WY); On-site; USD 17,357 - 24,590; Part time

Benefits offered by this job

Fuel Discount

Medical Plan/Dental/Vision

401(k)

Job summary

Pilot Company is seeking a Shift Lead to supervise 1–2 cashiers and manage daily checkout operations at our Rock Springs location. You will process cash, credit, and debit transactions while ensuring efficient service and policy compliance.

Responsibilities include end-of-shift reporting, maintaining a clean work area, handling guest concerns, and supporting other travel center duties such as deli and stocking. Flexible scheduling and competitive hourly pay offered.

Qualifications

• Experience handling cash and card transactions.
• Strong customer service and communication skills.
• Ability to supervise 1–2 cashiers on shift.
• Ensure compliance with store policies and safety rules.

Responsibilities

• Lead a shift of 1–2 cashiers to process all cash, card, and debit transactions.
• Complete end-of-shift reports and close out procedures.
• Maintain organized and clean work area and promote store standards.
• Resolve guest concerns using company processes and escalate when needed.
• Assist with deli, stocking, and cleaning tasks as needed.

Skills

Cash handling

Customer service

Team leadership

Conflict resolution

Education

High school diploma

Tools

POS system

Job description

Pilot Company is seeking a Shift Lead to supervise 1–2 cashiers and manage daily checkout operations at our Rock Springs location. You will process cash, credit, and debit transactions while ensuring efficient service and policy compliance.

Responsibilities include end-of-shift reporting, maintaining a clean work area, handling guest concerns, and supporting other travel center duties such as deli and stocking. Flexible scheduling and competitive hourly pay offered.