Guest Services Shift Lead - Flexible Schedule & Perks

Pilot-Company-3; Carneys Point Township (NJ); Sur place; USD 22 000 - 30 000; Plein temps

Avantages offerts par ce poste

Fuel Discount

Nation-wide Medical Plan/Dental/Vision

401(k)

Flexible Spending Accounts

Adoption Assistance

Tuition Reimbursement

Flexible Schedule

Weekly Pay

Résumé du poste

Pilot Company is seeking a Guest Services team member in our New Jersey travel center. The role includes leading a shift of one-to-two cashiers and processing all types of cash, credit, and debit transactions to ensure smooth operations and excellent guest experiences.

You will manage end-of-shift reports, ensure compliance with restricted merchandise rules, and help keep a clean, organized workspace while delivering quality service to every guest. Weekly pay and benefits are provided.

Responsabilités

• Lead a shift of one-to-two cashiers to process all types of cash, credit, and debit transactions
• Complete end-of-shift reports and close out procedures
• Follow company and local guidelines with regards to the sale of any restricted merchandise items (i.e., alcohol, tobacco)
• Maintain an organized and clean work area
• Use suggested selling methods to promote and sell products
• Ensure quality service is delivered to every guest
• Handle guest complaints and issues by following company processes and guidelines; resolve team member conflict; and communicate issues to management
• Determine break schedules and team member placement during shift
• Assist with other travel center functions such as maintaining deli, cleaning showers and restrooms, stocking, making coffee, etc.
• Model behaviors that support the company’s common purpose; ensure guests and team members are supported at the highest level
• Ensure all activities are in compliance with rules, regulations, policies, and procedures
• Complete other duties as assigned

Description du poste

Pilot Company is seeking a Guest Services team member in our New Jersey travel center. The role includes leading a shift of one-to-two cashiers and processing all types of cash, credit, and debit transactions to ensure smooth operations and excellent guest experiences.

You will manage end-of-shift reports, ensure compliance with restricted merchandise rules, and help keep a clean, organized workspace while delivering quality service to every guest. Weekly pay and benefits are provided.