Lead Guest Services Shift Lead — Flexible Schedule & Benefits

Pilot Company; Oak Creek (WI); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Fuel Discount

Nation-wide Medical Plan/Dental/Vision

401(k)

Flexible Spending Accounts

Adoption Assistance

Tuition Reimbursement

Flexible Schedule

Weekly Pay

Job summary

Pilot Company in Wisconsin's Oak Creek area is seeking a Guest Services associate to lead a shift of one to two cashiers and manage daily cash, credit, and debit transactions while maintaining high levels of guest service. The role requires adherence to all local guidelines and company policies and involves supporting travel center operations.

The position also involves completing end-of-shift reports, keeping the workspace organized, and assisting with deli, showers/restrooms, stocking, and

Qualifications

• Experience leading small cashiers teams.
• Strong guest-service orientation and communication skills.
• Ability to follow company policies and handle cash accurately.

Responsibilities

• Lead a shift of one to two cashiers to process all types of cash, credit, and debit transactions.
• Complete end-of-shift reports and close out procedures.
• Follow guidelines for sale of restricted merchandise (alcohol, tobacco).
• Maintain an organized and clean work area.
• Deliver quality service to every guest and promote products when appropriate.
• Handle guest complaints and resolve issues per company processes; communicate with management.

Skills

Cashier supervision

Guest service

Team coordination

Tools

POS systems

Job description

Pilot Company in Wisconsin's Oak Creek area is seeking a Guest Services associate to lead a shift of one to two cashiers and manage daily cash, credit, and debit transactions while maintaining high levels of guest service. The role requires adherence to all local guidelines and company policies and involves supporting travel center operations.

The position also involves completing end-of-shift reports, keeping the workspace organized, and assisting with deli, showers/restrooms, stocking, and