Shift Lead, Guest Services — Fuel & Guest Experience

Pilot Company; South Bend (IN); Presencial; USD 16 000 - 22 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Fuel Discount

Medical Plan

Dental/Vision

401(k)

FSA

Adoption Assistance

Tuition Reimbursement

Flexible Schedule

Weekly Pay

Resumo da oferta

Pilot Company is hiring for a Guest Services role at our South Bend travel center. The position focuses on processing merchandise and fuel transactions while leading a small cashier team to deliver excellent guest service.

Responsibilities include shift leadership, end-of-shift reporting, compliance with sale regulations, maintaining a clean workspace, and assisting with deli and housekeeping tasks to support overall operations.

Qualificações

• Experience in retail or hospitality operations is a plus.
• Ability to lead a small team and manage cash handling.
• Strong guest service mindset and conflict resolution skills.

Responsabilidades

• Lead a shift of one-to-two cashiers to process cash, credit, and debit transactions.
• Complete end-of-shift reports and close out procedures.
• Follow guidelines for sale of restricted merchandise (e.g., alcohol, tobacco).
• Maintain an organized and clean work area and use selling techniques to promote products.
• Ensure quality service for every guest and handle complaints per policy.
• Assist with other travel center functions such as deli, showers, restrooms, and stocking.

Descrição da oferta de emprego

Pilot Company is hiring for a Guest Services role at our South Bend travel center. The position focuses on processing merchandise and fuel transactions while leading a small cashier team to deliver excellent guest service.

Responsibilities include shift leadership, end-of-shift reporting, compliance with sale regulations, maintaining a clean workspace, and assisting with deli and housekeeping tasks to support overall operations.