Guest Services Shift Lead - Flexible Schedule & Benefits

Pilot-Company-3; Lake Station (IN); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Fuel Discount

Medical Plan

401(k)

Flexible Spending Accounts

Adoption Assistance

Tuition Reimbursement

Flexible Schedule

Weekly Pay

Job summary

Pilot Company is seeking a Guest Services Associate to process merchandise and fuel transactions and to lead a small cashier team. You will handle cash, credit, and debit sales, perform end-of-shift reporting, and ensure accurate closeout procedures.

The role emphasizes delivering high-quality guest service, resolving guest concerns per company policy, and supporting other travel center tasks as needed. Applicants should demonstrate reliability and strong teamwork.

Qualifications

• Experience in retail or convenience store environment preferred.
• Ability to lead a small team and coordinate break schedules.
• Strong communication and customer service skills.

Responsibilities

• Lead a shift of one to two cashiers to process all types of cash, credit, and debit transactions.
• Complete end-of-shift reports and close out procedures.
• Maintain an organized and clean work area and follow all safety and policy guidelines.
• Provide excellent guest service and resolve issues following company processes.
• Assist with other travel center tasks as needed, including deli and cleaning duties.

Skills

Guest service

Cash handling

Leadership

Shift management

Job description

Pilot Company is seeking a Guest Services Associate to process merchandise and fuel transactions and to lead a small cashier team. You will handle cash, credit, and debit sales, perform end-of-shift reporting, and ensure accurate closeout procedures.

The role emphasizes delivering high-quality guest service, resolving guest concerns per company policy, and supporting other travel center tasks as needed. Applicants should demonstrate reliability and strong teamwork.